LifeMed Alaska typically sends a bill to your primary insurance carrier within 24 hours of your transport. You do not need to take any action unless you hear from us or your insurance provider.  

              

Online Payments

To make a payment by credit card, please visit our secure online payment center.

LifeMed Alaska typically sends a bill to your primary insurance carrier within 24 hours of your transport. You do not need to take any action unless you hear from us or your insurance provider.  

              

Online Payments

To make a payment by credit card, please visit our secure online payment center.

Frequently asked questions

Are your home care services hourly?


We provide services hourly, 12 hours, 24 hours, weekly, and monthly packages to provide you the best price to match your needs.




Can you train my helper or myself to take care of my mother and father?


Yes we can provide basic nursing training. We can also provide one on one training.




Are your nurses licensed ?


All our registered nurses are Dubai Health Authority licensed. The nurses go through a selection and training process to be part of our team.




Can a nurse be available to a patient while in hospital?


Yes. Our dedicated nurses are available to patients in hospital to bring familiarity and extra support to the patient.




How do you maintain privacy and confidentiality?


The data and medical records are maintained with strict confidentiality. Our internal policies and guidelines give access only to relevant clinical personnel.





LifeMed Alaska Membership FAQ

How does membership work?


Medical emergencies happen every day without warning. If EMS or health care providers determine air medical transport by LifeMed Alaska is needed, your LifeMed Alaska Membership protects you and your family from having any out-of-pocket expenses.




Won’t My Health Insurance Cover Emergency Medical Transportation?


Life-saving air medical transportation can be expensive and your health insurance will likely not cover the entire bill for a medical transport. Think about how much your co-pay is when you visit your doctor or need to get a prescription filled – whether it’s $20 or 20%, it’s an insignificant amount compared to a medevac. The patient responsibility for a medevac flight to Seattle could be $20,000. LifeMed Alaska works directly with your insurance company and accepts their reimbursement as payment-in-full for our members.




I Don’t Have Healthcare Insurance. Why Can’t I Become a Member?


LifeMed Alaska will always perform a medically-necessary transport regardless of the patient’s ability to pay. In fact, LifeMed has a charity care program in place to cover uninsured patients whose incomes do not exceed 400% above the Alaska poverty level. If you do not have healthcare insurance and do not qualify for our charity program, then you will be billed for our services.




Who Can Be in My “Household” Membership?


A household is defined as the Primary Member, spouse or domestic partner, and dependent children who reside at the same physical residence. Newborns are automatically LifeMed Alaska members but require notification to LifeMed Alaska within 30 days from the date of birth to continue coverage. Elderly or disabled family members living in the same household can also be added to your membership, or they can apply for their own.




Is the LifeMed Alaska Membership Guaranteed?


LifeMed Alaska makes every effort to respond to all requests for medically-necessary transports, however, there are times when we may be unavailable:


  • Weather Conditions – you may be in a location where it is unsafe to fly or land

  • Geographical Restraints – you may be in an area where our aircraft cannot land

  • Geographical Restraints – Prior Patient Transports – our aircraft resources may be in full use transporting other patients

  • Ground Transports – you may be in an area where we do not operate ground ambulances




Will the Membership Expire?


he LifeMed Alaska Membership will renew each year on the member’s enrollment anniversary as long as the member provides confirmation that no changes have occurred, or updates their account with current insurance and/or household information.




Can I Become a Member After I’ve Been Transported?


he LifeMed Alaska Membership will cover only those members who are enrolled at the time of transport.




Will I Be Covered if I am on Vacation or Traveling Outside of Alaska?


t this time, Membership coverage is available for LifeMed Alaska transports originating in Alaska or Northwest Canada.




Are Ground Ambulances Covered Under the Membership?


When available, LifeMed Alaska’s ground ambulances will transport patients between the aircraft and hospital. Also, in Southcentral Alaska, our ground ambulances provide ALS transports between medical facilities. All LifeMed Alaska ground ambulance transports are covered under the LifeMed Alaska Membership.




If I Have Medicare, Do I Still Need Medical Transportation Coverage?


ven with Medicare, you may still have co-pays. You may also have difficulty getting the emergency medical transportation costs approved. With a LifeMed Alaska Membership, you will be completely covered in the event you require our services.




What is the Cost of the Membership With LifeMed Alaska?


he LifeMed Alaska annual membership is $49 per year for a household.




Will I receive a Membership card?


Yes, you will receive a Welcome letter, a Membership card, and a Membership keychain tag in approximately 6 weeks after you sign up.





 Billing Forms

INSURANCE & BILLING

24-Hour Medevac Dispatch

LIFEMED ALASKA CORPORATE OFFICE

3838 W. 50th Ave. 
Anchorage, AK 99502 
Tel: (907) 563-6633 
Fax: (907) 563-6636

24 Hour Ground and Flight Medevac Dispatch: (800) 478-5433 

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